Our Guarentee

Our Guarantee

15-Day Money Back Guarantee

  • We accept returns of unopened products in their original packaging, within 45 days of purchase, for exchange, credit or refund. There is no refund or credit given to any product being returned after 45 days.

    Opened culinary products cannot be returned due to food safety regulations, unless the product was received damaged or faulty. Please allow 30 days for us to receive and process your return. If you choose to return a product, you are responsible for shipping & handling charges.

    For assistance in any returns, you may contact customer care by using our contact form on our website, by emailing us at info@VanillaExotics, by our US phone number by regular telephone, text, Whatsapp, Telegram, or Signal at +1 (774) 641-5619.