Our Refund Policy

Our Guarantee

60-Day Money Back Guarantee

  • Returns & refunds are easy!

    We accept returns of unopened products in their original packaging within 60 days from when you received your products for exchange or full refund.

    Opened culinary and food products cannot be returned due to food safety regulations, unless the product was received damaged or faulty.

    Please allow 30 days for us to receive and process your return. If you choose to return a product, we'll cover the cost of shipping or postage and we'll send you the shipping label. We will initiate the credit/refund to your account promptly within 2 business days of the receipt of your products. Depending upon how your bank or credit card processor processes the request, it may take 5 to 14 business days before you see the refund is reflected in your account.

    For assistance in any returns, you may contact customer care by using our contact form on our website, by emailing us at info@VanillaExotics, by regular telephone, text, Whatsapp, Telegram, or Signal at +1 (774) 641-5619.